Ahmed Tehawi

IT Expert with 27 years of Experience

Cairo, Egypt

Ahmed Tehawi

Cairo - Egypt

Details

Certifications

Certified Mobile Developer

Availability

Part-time

Skills

  • Xamarin Forms,
  • C#,
  • MVVM Prism,
  • MVVM,
  • Xamarin IOS,
  • Xamarin Android,
  • MVC,
  • SQL,
  • AZURE,
  • WEB API,
  • Java Script,
  • Html,
  • SQLITE Customer Sup...,

My Bio

https://www.linkedin.com/in/tehawi/
Certified Support Manager, ITIL Expert with Engineering background and MBA.
Respected leader for Multicultural Customer Support teams, working globally and across regions.
Expert in Support, Development, Consulting, Project Management, Training, and GIS.

Experience

Saudi Telecom Company, KSA
Director, 1/2018 to Present
Responsible for the architecture and development of software solutions to enable STC transforming into digital enterprises for the ultimate competitive advantage. That includes upscaling and integrating with the current OSS and BSS systems, designing and developing Mobile solutions. In addition to managing a highly skilled technical Engineers, Developers, and Analysts I'm also having hands on into the software development, I mastered using Xamarin forms and native for developing iOS and Android applications, these applications integrates with Remedy Service Management, Operations, and Automation tools.

PanExcel, KSA, EG
Senior Manager, 4/2016 to 12/2017
Responsible for the Customer Support, Pre-sales Operations, Software Development, Projects Management, collaborating with the projects stakeholders, working on the development of the technical proposals, projects plans, requirements gathering, analysis, and negotiating the solutions, and acting as the SPOC for customers, that includes software development and consulting projects.

FreeLancing
Freelancer Consultant, Projects and ITSM, 1/2016 to 3/3016
Assumed different assignments in consulting and project management domains to assist clients in their different ITSM and IT projects, that includes for example working with STCS in Saudi Arabia to implement the best practice ITSM utilizing ITIL.

Oracle
Support Delivery Senior Manager, Global Customer Services / Support, 1/2013 to 12/2015
Support Delivery Manager, Global Customer Service / Support, 12/2009 to 12/2012
Senior Technical Support Engineer, 1/2007 to 12/2008
Technical Support Engineer, 7/2006 to 12/2006
Different roles in 10 years started by delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs, ended with senior leadership role as a Senior Manager responsible for the Operations Management, Strategic Management, Customers Management, and Employees Management.

MIS, Kuwait
Senior Consultant, Developer, and Projects Manager, 1/2002 to 6/2006
Designed and Developed GIS, Web, and Mobile Applications, I was responsible for the pre-sales activities.

NCS, Kuwait
Senior GIS Engineer, Sales Consultant, 4/2001 to 12/2001
Responsible for designing and development of GIS applications and technical support and training for customers in Kuwait, Bahrain and Qatar.

Kemet, Egypt
Senior GIS Engineer, Sales Consultant, 9/2000 to 3/2001
Responsible for designing and development of GIS applications and technical support and training for customers in Egypt.

Techno Survey, Egypt
Technical Office Engineer, part-time, 9/1996 to 8/2000
Prepared, validated and presented the field collected data on maps, trained the technicians on the surveying instruments.

Education

The American University in Cairo (AUC) (MBA), 2010
Information technology Institute (ITI) (Post Graduate Diploma, GIS), 2000
Faculty of Engineering, Cairo, Egypt(B.Sc, Engineering ), 1999

ITIL Expert.
Certified Support Manager.
Project Management Fundamentals.
COBIT 5 foundation.
Diploma in Management - CMI - UK.
Foundation of Management - UK.
Collaborative Influencer.
Leadership Boot camp - Covey.
7 habits for highly effective people.
Managing Crucial Conversations.
Leading Virtual teams.
Managing within the law.
Managing performance.
Oracle Development Master